Customer Service & Estimator Representative

SRS Distribution Inc.•Champaign, IL

19d•$20 - $25•Hybrid

About The Position

We are seeking a driven and customer-focused Customer Service & Estimator Representative to support both frontline customer engagement and commercial project estimating. This hybrid role plays a key part in delivering exceptional customer experiences while driving residential & commercial sales growth through accurate estimating, relationship building, and project coordination. The ideal candidate is proactive, detail-oriented, and comfortable working in a fast-paced environment—able to balance customer service responsibilities with technical estimating duties. This role offers opportunities for growth into sales or leadership while embracing our “Make Money and Have Fun!” culture.

Requirements

1–2+ years of customer service, sales support, or estimating experience
Experience reading project plans, blueprints, or construction specifications (preferred for estimating portion)
Strong communication and interpersonal skills
Experience with CRM and/or ERP systems
Ability to multitask, prioritize, and meet deadlines
Self-motivated with strong organizational skills
Valid driver’s license with reliable transportation
Authorized to work in the U.S. without sponsorship
Ability to pass background check and drug screening

Nice To Haves

Experience in building materials distribution or construction industry
Knowledge of estimating software (PlanSwift) and take-off processes
Proven track record in sales or customer relationship management
Bilingual (English/Spanish) preferred
Associate’s or bachelor’s degree in business, communications, or related field
Strong analytical skills with the ability to interpret sales and project data

Responsibilities

Deliver outstanding service via phone, email, and in-person interactions.
Support walk-in customers with counter sales and product guidance.
Process orders, transactions, and customer data in ERP/CRM systems.
Handle customer inquiries, resolve issues, and maintain strong relationships.
Collaborate with sales, warehouse, and delivery teams to ensure accurate and timely fulfillment.
Identify sales opportunities and contribute to revenue growth.
Prepare estimates by reviewing blueprints, specifications, and project documents.
Perform lumber, siding, and roofing take-offs and calculate material requirements.
Using our software (PlanSwift).
Develop and submit accurate project quotes and proposals.
Track and follow up on bids, documenting outcomes and identifying improvement opportunities.
Build relationships with general contractors, end users, and institutional clients.
Conduct site visits to verify conditions impacting project scope.
Prepare submittals for approval by architects and project owners.
Order, track, and manage materials for awarded projects.
Work closely with vendors to secure competitive pricing.
Grow residential & commercial sales within the company’s footprint.
Partner with internal sales teams to close project opportunities.
Share market insights and identify opportunities for product line growth.
Maintain strong relationships across departments and with external stakeholders.