Customer Service Engineer - Union Level 3 - MI - Hackensack, NJ

Siemens Healthineers

1d•Onsite

About The Position

This role is well suited to an ambitious professional looking for the next step in their career. As a Customer Service Engineer Union Level 3, you will be responsible for servicing MI equipment in the Hackensack, NJ area. You will be responsible for installing, troubleshooting, repairing, and performing preventative maintenance on all Siemens Healthineers equipment. You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. You will help manage financial performance within your territory through inventory management, time management, and timely service call closure. You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

Requirements

Knowledge and experience performing service, preventative maintenance, and modifications on Medical Imaging Equipment at customer sites with minimal supervision
Ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately
Experience in testing, repairing, and maintaining capital medical equipment
Strong customer service and communication skills
Proficient in the use of tools and service test equipment
General understanding of the principles of electricity, power supplies, and grounding
Minimum high school diploma
Must be proficient in the use of tools and service test equipment (DMM, Oscilloscope, torque wrenches, etc.)
Ability to work individually and in a team setting
Proficiency in MS Office applications
1+ years’ experience of complex electro-mechanical, or as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed
Valid driver's license, ability to drive independently day and night, and good driving record required
Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone
Highly organized and able to plan
Must be able to work with controlled technology in accordance with US export control law

Nice To Haves

Technical degree, military training, or equivalent applicable training preferred

Responsibilities

Servicing MI equipment in the Hackensack, NJ area
Installing, troubleshooting, repairing, and performing preventative maintenance on all Siemens Healthineers equipment
Delivering timely and effective repairs
Providing adequate training of operators to ensure optimal system performance
Managing financial performance within your territory through inventory management, time management, and timely service call closure
Managing company assets (company car, cell phone, computer, tools, inventory parts, etc.)
Establishing and maintaining proper business relationships with customers and peers
Performing necessary administrative duties accurately