Branch Manager -Hackensack, NJ

FinTrust Connect•Hackensack, NJ

3d•Onsite

About The Position

FinTrust Connect is partnering with a well-established community bank to find a Branch Manager in Hackensack, NJ. This role is responsible for overseeing the daily operations of the branch, managing the internal sales process, and ensuring an excellent customer experience. The Branch Manager must ensure adherence to all policies and procedures, promote sound risk management practices among staff, and provide necessary operational and control reporting. This includes managing income, expenses, budgets, and ensuring the security of equipment and premises, financial controls, collections, loss handling, and daily opening/closing procedures. The bank emphasizes a strong, team-oriented culture that values inclusivity and professional development, aiming to create a supportive and collaborative environment where employees feel empowered and can advance their careers. This position is on-site in Hackensack, NJ and is responsible for cultivating and developing Centers of Influence (COIs) to generate profitable new business relationships.

Requirements

High School diploma.
Minimum of 3 years of branch management/supervision experience preferred.
Solid interpersonal skills, including listening, written and verbal communication.
Ability to work with a wide variety of personalities in a courteous and professional manner.
Solid math and analytical skills.
Ability to understand and follow safety and security practices.
Strong ability to build relationships through consultative conversations and to identify customer needs and translate those needs to sales opportunities.
Strong customer service/advocacy skills.
Solid organizational and time management skills.
Ability to effectively coach, develop and manage staff performance.

Responsibilities

Manage and own all facets of day-to-day branch operations.
Manage the successful execution of the internal sales process by all staff to drive results.
Ensure all staff are providing an extraordinary customer experience by executing the bank's customer service behaviors.
Ensure all staff are operating proficiently with regards to branch operations, policies and procedures and compliance.
Actively participate in local community and business events.
Assist the Market Manager in creating the annual business plan for their financial center.
Create, with the support of the Assistant Branch Manager, a monthly branch sales tactical plan to ensure sales goals are being met.
Ensure the branch meets and exceeds corporate audit and compliance audit expectations.
Responsible for managing branch profitability.
Responsible for coaching and ensuring employee development process is conducted consistently on a monthly basis.
Handle scheduling to effectively meet branch productivity and efficiency standards.
Perform and review branch audits.