Customer Service Engineer Union - CT/MR - Boston, MA

Siemens Healthineers

2d•Onsite

About The Position

This is a field-based, customer-facing role that primarily installs, services, maintains, and modifies Siemens’ imaging equipment at customer sites. The role is responsible for delivering both timely and effective repairs, as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. The position also involves managing financial performance within their territory, meeting or exceeding budget for revenue generation, expense control, and inventory management. Additionally, the role requires managing company assets such as a company car, cell phone, computer, tools, and inventory parts, and establishing and maintaining proper business relationships with customers and peers, while performing necessary administrative duties accurately.

Requirements

Minimum high school diploma, Technical Degree or equivalent experience.
1-2+ Years of field service experience is desired.
Proficient in the use of tools and service test equipment.
Ability to work both individually and in an established team setting.
Strong customer service and communication skills.
Ability to travel and provide service in assigned geography.
Willingness to participate in an on-call rotation after training and certification.
Valid driver's license, ability to drive independently day and night, and good driving record required.
Knowledge and experience performing service, preventative maintenance, and modifications on Medical Imaging Equipment at customer sites with minimal supervision.
Ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
Experience in testing, repairing, and maintaining capital medical equipment.
Ability to work with controlled technology in accordance with US export control law.

Nice To Haves

Customer Service Engineer Level based on prior experience.

Responsibilities

Servicing MR/CT Equipment in the Boston, MA area.
Installing, servicing, maintaining, and modifying Siemens’ imaging equipment at customer sites.
Delivering timely and effective repairs.
Providing adequate training of operators to ensure optimal system performance.
Managing financial performance within their territory, meeting or exceeding budget for revenue generation, expense control, and inventory management.
Managing company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
Establishing and maintaining proper business relationships with customers and peers.
Performing necessary administrative duties accurately.
Performing technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.
Participating in an on-call rotation after training and certification.