Customer Service Engagement Coordinator

The TJX Companies, Inc.•Mount Pleasant, SC

8d•$16 - $17•Onsite

About The Position

Homesense at TJX Companies is seeking a Customer Service Engagement Coordinator to lead the frontline in promoting a "Highly-Satisfied" customer experience and driving customer loyalty. This role involves developing high-performing teams through training and mentoring Associates on frontline execution of register transactions. The coordinator must act with integrity, adhere to company policies, and promote a welcoming and engaging culture. A strong desire to achieve team and individual results is essential, along with the flexibility to work in multiple areas of the store as needed.

Requirements

High School graduate or equivalent degree preferred
Available to work flexible schedule including evenings and weekends
Able to work as a team member
Excellent interpersonal skills
Exceptional customer service skills
Able to lift heavy merchandise with/without reasonable accommodations
Able to train and provide direction to others
Able to run a register/handle money
Must be able to handle confidential information with discretion
Must have open availability including nights and weekends

Nice To Haves

Experience as a coordinator or previous retail/supervisory experience preferred

Responsibilities

Promotes a “Highly Satisfied” customer experience
Drives customer loyalty through programs and initiatives
Addresses customer concerns and issues promptly
Updates Associates on current customer experience feedback, goals, and company initiatives
Trains and mentors all Associates on Policies and Procedures
Provides recognition and constructive feedback on cashier performance
Maintains and monitors cash controls including change fund
Adheres to all labor laws and meal and break period policies
Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
Audits and approves paperwork
Maintains cleanliness, recovery, and organizational standards throughout the frontline
Monitors all frontline equipment, communicating issues to management
Executes and adheres to Company directives
Maintains and upholds merchandising standards within the queue-line
Adheres to all operational, merchandise, and loss prevention policies and procedures (i.e. merchandise ticketing, EAS tagging - if applicable, and coding standards)
Ensures proper and timely handling of damages and Mark out of Stock
Promotes a safe environment, reporting any type of safety hazard in the store
Other duties as assigned