Customer Service-Eligibility Navigator

Albany Community Action Partnership•City of Albany, NY

154d•Onsite

About The Position

Are you passionate about supporting individuals and families by connecting them to much-needed services and resources? At ACAP, we’ve been empowering individuals and families by expanding opportunities and breaking down barriers to success for nearly 60 years. As a Customer Service-Eligibility Navigator, you will collaborate with individuals and families to enroll them in ACAP programs and connect them to other needed resources through our community partners. ACAP is hiring full-time Customer Service-Eligibility Navigators to join our team in-person at our main office in Albany, New York.

Requirements

A high school diploma or equivalent is required
Minimal two years of customer service and data entry experience in a call center, social services, or other client-facing administrative setting is required
Experience conducting intake and eligibility within a human services organization, nonprofit agency, or community-based organization will also meet this requirement
Basic PC skills including database entry, word processing, and spreadsheet skills is required

Nice To Haves

An associate's degree in human services, social work, psychology, or a related field is preferred
Bi- or Multi-lingual skills are a plus

Responsibilities

Engage with customers through phone, email, and in-person meetings to foster positive relationships and provide excellent customer service
Complete customer intakes and assessments by gathering required documentation to determine eligibility for ACAP programs and services
Coordinate seamless program enrollment by connecting customers to ACAP’s services and other community resources, ensuring a smooth transition for those seeking assistance
Collect and manage data while maintaining accurate and up-to-date records