Customer Service EAS Specialist

Hint Health

12d•Remote

About The Position

Hint Health is the leading digital health company dedicated to supporting the growth and success of the Direct Primary Care (DPC) movement. With a mission to power direct care and make it the new standard, the Hint Core platform supports thousands of clinics and networks across the nation, providing care for over a million members. Hint also produces Hint Summit, the leading DPC innovation conference and supports Hint Connect, a curated national network of independent DPC clinics. Founded in 2013, the company is headquartered in San Francisco, CA. To learn more visit www.hint.com/company. We are looking for a Customer Service Specialist who can support integrations and features targeted at our Scale and Enterprise accounts. This person will be the main point of contact for our clients who use Eligibility Autosync (EAS) to manage their employer groups and lead their onboarding experience by running meetings, answering questions through email, configuring SFTP credentials, resolving data errors through our UI, and escalating any large data quality issues to the appropriate teams.

Requirements

Proficient in Excel and or Google Sheets
Understanding of best practices for auditing and cleaning large data sets
Highly organized, detail-oriented, with a demonstrated ability to identify and prioritize problems, while also managing stakeholder expectations; comfortable with ambiguity
Outstanding ability to interpret, analyze, and communicate back data concepts and terms
Experience with highly secure and sensitive domestic healthcare data
Strong time management skills
Strong and proactive communication skills

Nice To Haves

Familiar with PGP encryption process
Familiar with SFTP process and tools - can also use terminal

Responsibilities

Ensure client files are accurately and efficiently ingested into Hint
Act as the internal Autosync technical subject matter expert
Implement, manage, and maintain our data feeds
Oversee all issues management and escalation of file errors, including issues that may arise from the SFTP file exchange
Be the main point of contact for accessing and updating files internally, as well as communicating directly with external parties for resolution and offering feedback when necessary to alter files for correctness
Maintain high-quality data across the Hint data ecosystem
Identify large data quality issues and know when and how to escalate to other teams at Hint.
Reconcile data discrepancies between file and what is processed in Hint to ensure client and Hint data matches
Review invoices to ensure file data has been translated into Hint correctly.
Ensure clients are appropriately billed for EAS
Understand how to bulk update records
Complete tracking of new EAS file feeds through our data pipeline
Works to improve processes by sharing feedback with Hintâ€™s Product team