EAS Specialist III - US

First American Payments Systems•Atlanta, MN

8d•Onsite

About The Position

Provide coaching and training and mentoring your coworkers/peers. Active monitoring and review of Production Applications for Performance and Accuracy. Cooperative troubleshooting and analytic work with other technical members and members of Development, QA and Support teams. Also, be able to manage on-call supports a 24/7 production environment. Independent work analyzing trends in data and reporting on anomalies. Prepare ITMS environment, plan for releases, and coordinate and collaborate on the implementation for updates of the ITMS software. Managing the day-to-day operational activities and coordinate them with the rest of the team when required. Advance knowledge on managing day-to-day operational activities of the ITMS Prod environment. Must have solid knowledge of leadership, coaching, and mentoring your coworker or/and peers.

Requirements

3+ years previous experience in Enterprise application support or technical operations with experience in managing the resolution of business critical and time sensitive issues
3+ years of knowledge of current Microsoft Server platforms
In depth advance knowledge of the administration and programming of MS SQL server 2008+ within a production class environment
3+ years of experience in XML/Https/MS .Net/Client-Server architecture
3+ years of experience in troubleshooting and problem-solving skills to diagnose software and network issues
Experience with Linux CLI
3+ years of knowledge of Network and systems administration
3+ years of experience in installation software and upgrade enterprise application

Nice To Haves

Programming experience is a definite asset

Responsibilities

Provide coaching and training and mentoring your coworkers/peers
Active monitoring and review of Production Applications for Performance and Accuracy
Cooperative troubleshooting and analytic work with other technical members and members of Development, QA and Support teams
Manage on-call supports a 24/7 production environment
Independent work analyzing trends in data and reporting on anomalies
Prepare ITMS environment
Plan for releases and coordinate and collaborative implementation for updates of the ITMS software
Managing the day-to-day operational activities and coordinate them with rest of team when is required
Advance knowledge on managing day-to-day operational activities of the ITMS Prod environment
Solid knowledge of leadership, coaching and mentoring your coworker or/and peers
Document and maintain Standard Operation Procedures (SOPs)