Customer Service/Dog Care Staff

Camp Bow Wow • Pittsburgh, PA

8d • Onsite

About The Position

Camp Bow Wow is seeking mature, responsible individuals who enjoy working with dogs. While specific dog skills are not required as training will be provided, a genuine love and compassion for dogs is essential. The company offers opportunities for career growth in dog training, grooming, and management. The role involves two primary functions: Customer Service and Camp Counselor. The Customer Service position focuses on managing the front desk, interacting with clients and their pets, handling reservations, retail, and payments, and maintaining client databases. The Camp Counselor position involves direct care and supervision of dogs, ensuring their safety and well-being, remembering dog names and behaviors, and performing general cleaning tasks. Flexibility in workdays and hours, including weekends and holidays, is required for the Camp Counselor duties. Both roles require a friendly, hardworking attitude and the ability to thrive in a fast-paced environment.

Requirements

• Excellent customer service skills.
• Ability to meet and greet clients and their pets.
• Friendly, hardworking attitude.
• Thrive in a fast-paced environment.
• Excellent communication skills (verbal and written).
• Warm and approachable manner.
• Experience using computer software for reservations, retail, and payments.
• Genuine love and compassion for dogs.
• Maturity to provide a safe environment and proper care for dogs.
• Ability to remain mentally alert and on your feet for up to 8 hours a day.
• Ability to work some weekends and holidays.
• Availability during weekend and evening hours if needed.

Nice To Haves

• At least 1 year of experience in a customer service position.

Responsibilities

• Meet and greet clients and their pets.
• Respond to internal and external emails/voicemails.
• Manage incoming phone calls and face-to-face interactions.
• Manage and update client accounts and databases.
• Perform general cleaning tasks.
• Have daily contact with clients and dogs.
• Perform Camp Counselor duties on an as-needed basis.
• Provide a safe environment and proper care for dogs.
• Monitor play areas, remembering all dogs' names and behaviors.
• Clean up after dogs.

Benefits

• Training provided.
• Opportunities for career growth in dog training, grooming, and management.
• Competitive pay.
• Daycare and boarding benefits.
• Employer-match retirement accounts.
• Paid vacation (for full-time employees).
• Option of health benefits (for full-time employees).
• Bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed