Customer Service District Manager

Champion Brands • Jacksonville, FL

4d • Hybrid

About The Position

A Customer Service District Manager is commonly expected to know how to efficiently respond to and resolve customer requests. This role involves directly supervising assigned personnel, coaching and supporting them through hiring, training, performance evaluation, and disciplinary actions. The manager will support and administer company policies, promote a positive environment, and lead by example. Key responsibilities include planning and implementing changes to the merchandising process, investigating customer complaints to identify trends and develop solutions, creating weekly schedules for merchandisers, and approving timesheets. The role requires working in the market for a minimum of 4 days per week, regularly reviewing routes for inefficiencies, and making necessary adjustments to ensure timely service and quality execution. Additionally, the manager will inspect accounts for proper product rotation, inventory management, and product availability, and complete regular CSR surveys to assess service levels.

Requirements

• Ability to repetitively lift 20-45 lbs.
• Valid FL Driver’s License
• Reliable automobile transportation
• Maintain automobile driving privileges and insurability.
• High School Diploma or equivalent is required.

Nice To Haves

• College Degree preferred.

Responsibilities

• Directly supervise work of assigned personnel.
• Coach and support all assigned personnel to include hiring, training, evaluation of performance, recommending or initiating promotions, transfers, and disciplinary actions.
• Support and administer polices and promote a positive environment.
• Lead by example.
• Plan, develop, recommend, and implement changes to the merchandising process.
• Investigate both internal and external customer complaints, identify trends and develop solutions to address.
• Create weekly schedules for merchandisers and review and approve timesheets weekly.
• Work in the market for a minimum of 4 days per week.
• Regularly review routes to determine any inefficiencies that inhibit the success of the ateam.
• Adapt and direct any necessary adjustments to ensure timely service and quality execution.
• Inspect and audit accounts for proper product rotation, inventory management, and product availability.
• Complete regular CSR surveys to assess service levels.

Benefits

• Competitive base pay
• Paid time off
• Medical insurance
• Dental insurance
• Vision insurance
• Life/short-term disability insurance
• 401(k) with match
• Tele-health
• Employee Assistance Plan (EAP)
• On site 24-hour state-of-the-art gym and locker room with private showers

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED