Customer Service Distribution Associate
ImpactLife•Urbana, IL
•$18•Onsite
About The Position
Our Inventory Management and Distribution (IMD) Associates communicate daily with our partner hospitals regarding blood product inventory and patient needs. Associates document orders and prepare shipments of life-saving blood products for delivery to our hospital clients as well as emergency and restocking deliveries to other ImpactLife locations. Every two-week rotating schedule: Wk1 Tu-W 10a-5p Th-F 12p-5p Sat 11a-4p Wk2 Tu-F 3p-9p Sat 11a-4p
Requirements
- High school diploma or equivalent is required.
- Outstanding interpersonal skills in dealing with all levels of customers and staff (paid and volunteer).
- Must have excellent organizational skills and be able to handle multiple priorities effectively.
- Working knowledge of computers.
- Must have a valid driver’s license.
- Must have REAL ID
- Must be able to operate Blood Center vehicles.
- Physical requirements include the ability to stand, sit, and maintain regular and reoccurring physical exertion such as reaching, bending, and lifting for extended periods of time.
- Must be able to lift up to 50 pounds.
- Pre-employment background check, drug screen, and motor vehicle report are required.
Nice To Haves
- Experience in blood or pharmaceutical inventory management, hospital customer relations, or logistics is preferred.
Responsibilities
- Fill routine and emergency orders while following appropriate procedures ensuring accurate order entry and fulfillment.
- Provide excellent customer service to clients.
- Maintain positive and professional communications.
- Assist hospital personnel with inquiries.
- Track and rotate inventory of blood products.
- Investigate and resolve customer concerns.
Benefits
- Industry leading pay rates including shift premiums and weekend pay
- Paid training
- Advancement opportunities
- On Demand Pay
- An opportunity to make a difference in your community
- Generous paid time off that begins to accrue on your first day of employment.
- Medical, Dental, and Vision insurance plans
- Free Life Insurance
- 401K with employer match
- Health Savings Account
- Flexible Spending Account
- Supplemental Insurance including Critical Illness, Accident, and Hospital Indemnity
- Doctor on Demand
- Employee Referral Bonus Program
- Tobacco Cessation Reimbursement
- Health Club Reimbursements
- Employee Savings Programs for discounts on various goods and services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
