Customer Service Dispatcher - Night Shift

Falcon Critical Care Transport • Concord, CA

7d • $23 - $29 • Onsite

About The Position

Now Hiring Night-Shift Customer Service Dispatcher. Starting wages: $23.33/hour based on 12-Hr shifts. STATUS: Full-time - Benefit Eligible. 12-Hour Night Shift Rotations (17:00 - 05:00). Day Shifts: Every Thursday/Friday & Every Other Saturday/Sunday/Monday. Dispatchers are responsible for evaluating all transport requests and deploying the most appropriate resource(s), answering the Communications Center multi-phone line system, responding to all referrals/requests and inputting call information into our computer aided dispatch (CAD) system. Customer Service Dispatchers report to the Dispatch Supervisor.

Requirements

• Demonstrated background of successful customer service experience required.
• High school diploma or equivalent.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Requires frequent repetitive hand movements, standing, walking, reaching and grasping.
• Able to hear and communicate clearly to perform job duties in person and over the telephone.
• Adequate vision to be able to read information from printed sources and computer screens.

Nice To Haves

• Prior EMS/EMT experience preferred.
• Emergency Medical Dispatch certification or ability to obtain within 30 days of hire preferred.

Responsibilities

• Demonstrate exceptional customer service skills with both internal and external customers.
• Maintain a calm and professional demeanor with staff and customers.
• Promptly answer, evaluate, and prioritize incoming requests for service.
• Communicate effectively with all callers and co-workers in a fast-paced, dynamic environment, both verbally and in writing.
• Demonstrate familiarity with Company service areas, medical facilities, and local geography, including major roadways and traffic patterns.
• Maintain compliance with all Company and customer policies and procedures as they pertain to the coordination of patient care/transport.
• Ability to efficiently multitask, remain sharply focused, and maintain productivity in rapidly changing or high-pressure environments.
• Accurately take incoming requests while simultaneously documenting information electronically.
• Call confirmations for upcoming transports to ensure requests are still valid.
• Private-pay call request payment collections.
• Professionally navigate difficult interactions and direct conversations toward productive outcomes.
• Operate a computer terminal and be proficient in word processing, e-mail, and other software programs.
• Operate a multi-line phone system as well as radio communication equipment.
• Ability to work independently and collaboratively within a team.
• Perform other duties as assigned by manager or leadership team.

Benefits

• Competitive Wages.
• Career Mentorship & Growth Opportunities.
• Benefits Package: Paid Vacation & Sick Time, Medical, Dental, Vision and Life Insurance, 401K with Company Match.
• Work Perks: Employee Discount Programs, Credit Union, and Company sponsored Life Insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED