Customer Service Dispatch - PART TIME

Florida Institute of Technology

1d•Onsite

About The Position

The primary responsibility is to work effectively with internal and external customers, as well as peers and management, to provide safe and efficient flight support services to the Flight Operations Team. This particular position will focus primarily on dispatch, but will be asked to perform the scheduling and reporting role as required. The Customer Service Dispatcher is responsible for providing the highest level of service and will play an active role in the company's Safety Management System. This is a part-time position based on need.

Requirements

At least an associate degree from an accredited college or six months to one year of relevant work experience
Must be at least 21 years of age
At least a FAA private pilot certificate with an instrument rating, or a FAA Dispatcher Certificate
Computer skills including proficiency in using MS Office applications
Must be willing to work a flexible schedule including weekends, evenings and holidays
Must qualify as FAA Test proctor within 6 months of hire
Knowledge of Talon-ETA and TFBO software
Prior customer service experience
Prior Safety Management Systems experience

Nice To Haves

Excellent customer service and organizational skills with the ability to multi-task
Strong interpersonal and communication skills
Proven results-oriented and self-motivated work style

Responsibilities

Communicate to pilots, management, and/or other departments all safety related concerns
Monitor all flight operations and record departure and arrival of all flights
Use software system (ETA) to perform daily operations related to training and flight activities
Coordinate and interface with scheduling, line service, maintenance, and managers as appropriate
Authorize solo flights by reviewing pilot documentation and flight plans
Initiate emergency action plan procedures and notify appropriate personnel in a timely manner
Ensure all international and overnight flights have proper documentation filed prior to departure
Create work orders for aircraft malfunctions
Verify available resources are in a suitable condition for use
Utilize checklists to complete tasks such as opening and closing procedures
Record all incidents in log and complete appropriate forms
Respond to calls made on the practice area frequency and monitor other frequencies as needed
Comply with procedures established in FIT Aviation manuals
Answer and transfer phone calls
Take pictures of flight students upon completion of ratings or solo flights
Print and post pictures on the bulletin board
Assist Operations Control Coordinator-Scheduling and Reporting
Proctor FAA Pilot exams
Additional duties as assigned