Customer Service Department Manager - Bilingual
Uline•Irving, TX
•Onsite
About The Position
As a Bilingual Customer Service Department Manager, you will empower our teams to deliver the exceptional experience our customers love, continuing Uline's legacy of fast, friendly, and customer-focused service. Uline offers opportunities to grow your career with stability, backed by 45+ years of success.
Requirements
- Bachelor’s degree.
- Bilingual (English / Spanish) - fluent in both verbal and written forms.
- 3+ years of customer service management experience.
- Demonstrated ability to effectively coach and develop a high-performing team.
Responsibilities
- Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
- Manage the daily activities of various Customer Service departments.
- Evaluate team procedures and identify areas for improvement.
- Review performance reports and suggest ways to increase efficiency.
- Resolve escalated customer issues promptly.
Benefits
- Complete health insurance coverage
- 401(k) with 6% employer match that starts day one
- Multiple bonus programs
- Paid holidays
- Generous paid time off
- Tuition Assistance Program that covers professional continuing education
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What This Job Offers
Job Type
Full-time
Career Level
Manager
