Customer Service Delivery Tech - Durable Medical Equipment

Mercy Health BSMH • Bath Township, OH

8d

About The Position

The Customer Service Delivery Technician supports the Durable Medical Equipment (DME) program by delivering, setting up, and maintaining medical equipment for patients in their homes, healthcare facilities, or other designated care settings. The role provides direct customer service by educating patients and caregivers on the proper use, safety, and care of medical equipment. The technician confirms equipment meets patients’ needs and that patients or caregivers can operate it safely, and assesses delivery environments for safety concerns.

The technician cleans, disinfects, inspects, and performs preventative checks on equipment; helps maintain warehouse organization and inventory; completes delivery and regulatory documentation; and reports equipment, vehicle, delivery, or patient concerns to appropriate personnel. The position also includes daily company-vehicle inspections and maintaining delivery vehicles in clean, safe operating condition. Employees may be assigned other job-related duties by their supervisor, subject to reasonable accommodation.

The role requires a valid state driver’s license and a high school diploma or equivalent. One year of customer service delivery experience and Durable Medical Equipment experience are preferred. The job may involve periods of high stress, fluctuating workloads, interruptions, and working alone; exposure to limited hazardous substances, body fluids, blood, and other potentially infectious materials; and use of universal precautions and personal protective equipment. Physical requirements include lifting, carrying, pushing, and pulling equipment, along with mobility and dexterity tasks.

Requirements

• Valid state driver’s license.
• High school diploma or equivalent.
• Basic understanding of durable medical equipment and equipment setup procedures.
• Ability to safely lift, transport, and install medical equipment.
• Basic documentation and recordkeeping skills.
• Ability to operate delivery vehicles and handheld documentation tools.
• Knowledge of safety and infection-control practices.
• Strong customer service and patient communication skills.
• Ability to educate patients and caregivers clearly and effectively.
• Ability to work independently and manage delivery schedules.
• Strong organizational and time-management skills.
• Problem-solving skills and ability to adapt to changing situations.
• Ability to provide care appropriate to the age and specific needs of patients served and to apply knowledge of growth and development across the lifespan.
• Ability to meet the position’s physical requirements, including lifting, carrying, pushing, pulling, and equipment handling.

Nice To Haves

• One year of customer service delivery experience.
• Durable Medical Equipment experience.

Responsibilities

• Deliver, pick up, and exchange durable medical equipment at patient homes, healthcare facilities, and other designated locations.
• Set up equipment and instruct patients and caregivers in its proper use, safety precautions, and maintenance.
• Confirm equipment is appropriate to the patient’s needs and that the patient or caregiver can operate it safely.
• Assess the home environment for potential safety concerns and communicate issues to clinical or operational staff.
• Clean, disinfect, and inspect equipment; perform preventative equipment checks and assist with basic maintenance.
• Organize warehouse equipment, inventory areas, and supply storage; assist with stocking equipment and supplies.
• Complete required delivery tickets, route sheets, patient setup forms, equipment logs, and other regulatory documentation.
• Report equipment issues, delivery challenges, and patient concerns to supervisors or appropriate department personnel.
• Inspect company vehicles daily, maintain them in clean and safe operating condition, and promptly report maintenance issues.
• Use universal precautions and personal protective equipment and follow infection-control policies.

Benefits

• Competitive pay, incentives, and referral bonuses.
• 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage.
• HSA/FSA options.
• Life insurance.
• Mental health resources and discounts.
• Paid time off.
• Parental and FMLA leave.
• Short- and long-term disability.
• Backup care for children and elders.
• Tuition assistance.
• Professional development and continuing education support. Benefits may vary by market and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED