Part-Time Weekend/Evening Customer Service Delivery Driver

The Kroger Co.•Louisville, KY

About The Position

Serve as a brand ambassador by providing excellent customer service while delivering customer orders to their homes. Drive a company delivery vehicle safely and efficiently, following Kroger's driving standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Ensure orders are delivered on time and in good condition, maintain communication with customers while en route, and follow food safety and temperature-control guidelines. Complete pre-use vehicle inspections, maintain delivery records, and use company-provided technology for mapping and customer interaction.

Requirements

Valid driver's license.
Excellent communication and customer service skills.
Must annually pass a DOT-regulated medical exam.
Must be at least 21 years old.
Must be able to lift up to 50 lbs. with or without reasonable accommodation.
Ability to operate a delivery van and handheld tablet device.
Must have a good driving record.
Must be able to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

High school diploma or GED.
Any delivery driver experience.
Any customer service experience.
May require a chauffeur's license in some states.

Responsibilities

Provide excellent customer service while delivering orders to customers.
Act as a brand ambassador when discussing Kroger's Seamless Experience and delivery process with customers.
Maintain professionalism and a high standard of personal presentation when interacting with customers.
Drive a company vehicle safely and in accordance with Kroger's driving standards.
Deliver customer orders on time and in good condition, resolving any issues that arise.
Communicate with customers while en route to inform them of delivery issues or changes in accordance with Kroger delivery standards.
Control and maintain accurate records of customer deliveries.
Assist fellow drivers who encounter difficulties while delivering.
Keep goods within the correct temperature guidelines and monitor and record temperatures in accordance with food health and safety regulations.
Handle products safely and in accordance with food safety guidelines; record serious breakages or contamination issues and report them to a supervisor.
Complete pre-use inspections of the company vehicle and report defects to a supervisor.
Operate company-provided technology devices for mapping and customer interaction.