Customer Service Data Specialist

Bureau Veritas•Edmonton, AB

15d•Onsite

About The Position

The Customer Service Data Specialist is the main point of contact and resource to management, employees and clients to develop, optimize and deliver data to customers in various digital formats. The ideal candidate will also troubleshoot and be responsible for LIMS data extractions, provide customized reports, create test codes and administrate the petroleum portal.

Requirements

Post-Secondary Education in related field or equivalent work experience
Strong knowledge of computers (Microsoft Suite, LIMS, Freshdesk, and invoicing platforms)
Strong knowledge of programs such as VBa Programming, power BI, XML files
Exercise judgment within generally defined practices and policies to obtain business solutions
Basic understanding of laboratory environment is considered an asset
Ability to communicate effectively and work with Customers directly on applicable requests
Ability to communicate effectively and work collaboratively with lab operations, Business Development Managers and Customer Service Team members
Good time management, multi-tasking and priority setting skills
Strong verbal and written communication skills
Organized, detail-oriented and focused
Ability to work independently as well as engage others when required in the escalation of concerns
Represents the Bureau Veritas Values and is at all times professional

Responsibilities

Work with various customers and 3rd party data handlers to ensure reported results are delivered correctly on time and in the appropriate format, including both manual and automated data pushes
Support the Customer Service Team to ensure business continuity
Work with CS Leadership Staff to determine business priorities
Lead/execute the troubleshooting of challenging LIMS scenarios with Customer Service and Operations
Cross train on support activities within Customer Service, as assigned
Provide support for Customer Service Team regarding data delivery, such as creating files and delivery to customers
Maintain, edit or update databases such as LIMS for Customer Service and Operations Staff (the LIMS Superuser)
Support all activities for evaluating and providing data delivery solutions for customers (includes creating PDF’s, CSVs, FTPs, XML’s, etc. or widgets based on large data pulls)
Act as a point of contact for outside groups, such as IT, to the Customer Service Team
Complete and comment on Test Plans as required by LIMS Support Group
Act as the main contact for Petroleum Customer Portal set up and maintenance
Collaborate with Lab Operations, Sales and Customer Service regarding data solutions or queries for data
Collaborate with IT development groups on LPR’s (LIMS Programming Requests)
Adheres to Bureau Veritas Code of Ethics Policy
Supports and complies with all Bureau Veritas policies, Quality System and Health & Safety program
Participates, when requested, in discussions with customers relating to data delivery needs
Participates, when requested, in internal and external audits
All other responsibilities as assigned