Customer Service/Counter Sales Representative

Daikin•Fort Lauderdale, FL

2d•Onsite

About The Position

Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled Customer Service/Inside Sales Representative for its Branch Operations group at the Hollywood, Florida branch. The representative sells the organization’s products and services to prospective and established customers, serving them at the counter, by phone, email, or fax. The role identifies customer needs, answers questions, develops solutions, and helps ensure a smooth and timely sales process. The position supports branch sales and account relationships through customer communication, order processing, product guidance, shipment coordination, and service issue resolution. It also includes maintaining showroom stock, conducting cycle counts, handling cash and deposits, monitoring customer satisfaction and competitive activity, and assisting in the warehouse as needed, including inventory movement and forklift operation. Benefits are effective on day one for full-time direct hires. Training programs and career growth opportunities are available, and the company is part of a global organization backed by Daikin Industries, Ltd.

Requirements

At least 1 year of progressive sales and customer service experience.
At least 1 year of experience in the HVAC industry.
High school diploma or GED equivalent.
General Microsoft Office skills, including Outlook, Excel, and Word, and working knowledge of database applications.
Effective customer service and relationship-management skills across walk-in, phone, and email interactions.
Professional, positive attitude and ability to handle difficult customers and defuse negative situations.
Rapport-building, effective listening, phone etiquette, email etiquette, patience, poise, and tact.
Ability to handle high-volume customer traffic.
Effective verbal communication, including explaining technical parts information clearly.
Effective written communication, including timely customer emails and accurate order entry.
Organizational and time-management skills, including prioritizing and multitasking.
Strong attention to detail and accuracy.
Ability to establish positive working relationships with internal and external customers and employees.
Good judgment, strong work ethic, and integrity.
Ability to assist in the warehouse and operate a forklift safely and efficiently when needed.
Ability to understand and follow procedures, work instructions, and company policies.
Legally authorized to work in the United States without requiring employer-sponsored work authorization now or in the future.
Able to perform essential responsibilities with or without reasonable accommodations.

Nice To Haves

Knowledge of HVAC equipment and products.
Some college education.
HVAC certification.

Responsibilities

Help build branch sales, including new business, and maintain house accounts through active dealer communication about product launches, services, supplies, prices, products, and discounts.
Conduct outbound calls to existing and lost customer accounts.
Maintain sales programs within the assigned territory by informing customers about services, supplies, prices, and new products.
Provide customer service to walk-in, phone, and email customers.
Handle sales functions including order processing, purchase orders, payment processing, quotes, and delivery dates; ensure order information is accurate.
Recommend alternative products based on cost, availability, or specifications.
Obtain and monitor scheduled shipment dates, ensure timely delivery, and expedite shipments as needed.
Coordinate shipments with manufacturing, sales, distribution, and vendors.
Generate new and repeat sales by providing timely product and technical information.
Educate customers about product terminology, features, and benefits.
Provide accurate information about the availability of in-stock items.
Conduct cycle counts and replenish showroom stock as needed.
Assist customers with warranties and returns.
Work with the Branch Manager and appropriate departments to resolve problems, support customer satisfaction, and follow organizational policies.
Process the cash drawer daily, count money at the end of the shift, prepare deposit slips, and place deposits in the safe.
Periodically contact customers to assess their satisfaction with the organization, products, and services.
Monitor competitive activity and trends within the territory.
Maintain sales activity records and prepare reports.
Expand knowledge of HVAC products and stay current with industry trends.
Work with management and peers to help departments operate as an effective team and deliver a high level of service.
Understand and follow work instructions, operating procedures, and company policies.
Travel to customer locations as needed to follow up, make presentations, or perform demonstrations.
Assist in the warehouse as needed, including inventory counts and product movement, and operate a forklift when required.
Perform additional tasks as assigned.