Cust Svc Core Prof

Conectiv Supply Chain Solutions, Inc. • Memphis, TN

9d

About The Position

The Customer Service Core Professional is a first-shift role and serves as the primary liaison between the company and its customers in the manufacturing sector. The position manages customer inquiries, resolves issues, and facilitates communication across departments to meet customer needs. It requires a thorough understanding of manufacturing processes and product knowledge to provide accurate information and support. By maintaining strong customer relationships, the professional helps promote satisfaction and loyalty and supports the company’s reputation and growth. The role also supports operational excellence through order processing, tracking, and problem resolution to help ensure timely and accurate fulfillment.

Requirements

• High school diploma or equivalent required.
• At least 2 years of customer service experience, preferably in a manufacturing or industrial environment.
• Proficiency with customer relationship management (CRM) software and Microsoft Office Suite.
• Strong verbal and written communication skills, with the ability to interact effectively with diverse stakeholders.
• Demonstrated problem-solving abilities and attention to detail.

Nice To Haves

• Associate degree or higher.
• Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
• Experience with ERP systems such as SAP or Oracle.
• Knowledge of manufacturing processes and terminology.
• Bilingual abilities to support a diverse customer base.
• Certification in customer service or related professional development courses.

Responsibilities

• Respond promptly and professionally to customer inquiries by phone, email, and other communication channels.
• Coordinate with production, logistics, and quality assurance teams to track orders and resolve issues affecting delivery or product quality.
• Maintain detailed records of customer interactions, transactions, and feedback to support continuous improvement initiatives.
• Assist with processing orders, returns, and exchanges while ensuring compliance with company policies and industry regulations.
• Identify opportunities to enhance the customer experience and communicate insights to management for strategic decision-making.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED