Customer Service Coordinator

Consolidated Chassis Management, LLC•Savannah, GA

9d•Onsite

About The Position

CCM is looking for a Customer Service Coordinator who will be responsible for onboarding newly registered Motor Carriers and will be the first point of contact for our rapidly expanding South Atlantic Chassis Pool (SACP) customer base. This is a local role domiciled in Savannah, GA. The Customer Service Coordinator will support Fleet Administration, Field Operations, and Commercial and Corporate Finance teams by providing accurate and critical information to support our SACP customers.

Requirements

Strong customer service and communication skills, both written and oral
Strong organizational skills
Ability to work in a fast-paced and demanding environment.
Proficiency in Microsoft Excel
Superb administrative skills, including document administration and file maintenance.
Critical thinking skills, attention to detail, and must be a self-starter.

Nice To Haves

Bilingual (English/Spanish) a plus
Prior working experience in Intermodal/Shipping is preferred.

Responsibilities

Utilize multiple CCM systems to provide essential information regarding Chassis Pools, Steamship Lines, Chassis information, and location.
Provide carriers with documentation on how to use CCM’s booking system, including how to register, retrieve registration status, manage step-by-step booking process and return locations.
Knowledge of CCM’s responsibilities for over-the-road repairs and keep downtime information available to assist carriers at all times.
Learn the locations of the SACP Ports, Rails and Depots, hours of operation, and contact information.
Able to clearly explain the invoicing process to inquiring carriers.
Verify which chassis numbers are SACP pool chassis and provide requested information about each unit, including items such as provider name, tag number, VIN number, last FMCSA.
Work a queue of applications to ensure that initial motor carrier registration requirements are met timely. Those include verifying the standard carrier alpha codes of the motor carriers, ensuring they are an operating entity in the South Atlantic region, and validating motor carriers DOT safety status/rating in FMSCA SAFER.
Communicate with motor carriers on issues with their registrations.
Provide support with reports and KPI’s on the progress of registrations.
Other duties as designated by management.