Customer Service Coordinator
About The Position
As a Customer Service Coordinator, you’ll be the first point of contact for Whirlpool customers and installers — managing inquiries, resolving issues, and ensuring escalations are addressed within strict service-level agreements (SLAs). This role requires deep logistics customer service experience, as you’ll handle scheduling, rescheduling, order updates, installer escalations, and follow-up calls while maintaining strong communication across customers, Whirlpool, and CRST’s internal teams. From performance tracking to problem resolution, you’ll help deliver on CRST’s promise of safe, reliable, and responsive service.
Requirements
- High school diploma or GED
- Proven experience in logistics customer service (transportation, distribution, or related industry)
- Strong communication skills, verbal and written
- Proficiency in data entry and customer management systems
Nice To Haves
- Experience supporting a large national client (e.g., Whirlpool or similar) in logistics or service coordination
- Skilled in handling escalations and conflict resolution in high-pressure environments
Responsibilities
- Answer inbound calls from Whirlpool customers and provide timely information and support
- Call customers to provide time windows for upcoming services and complete follow-up calls, including 5 Star Survey reminders
- Receive warm leads and process product sales quickly and accurately
- Record, track, and escalate issues to Whirlpool and CRST managers when necessary
- Manage service orders, upload documentation, and update Whirlpool’s systems with accurate information
- Track installer escalations and provide updates to supervisors and managers
- Perform daily tasks including inventory scans, service order updates, and paperwork completion
- Answer and resolve Whirlpool escalations within SLA timelines
- Act as a liaison between Whirlpool customers, CRST service teams, and internal departments to ensure clear communication and resolution
Benefits
- Comprehensive package including medical, dental, and vision coverage
- Prescription drug and telemedicine services
- Company-paid life and disability insurance
- Retirement savings with company match
- Paid time off, holidays, and parental leave
- Additional voluntary benefits and employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
