Customer Service Coordinator

Greenwood Associates•Niles, IL

10d•Onsite

About The Position

Reporting to the Customer Service Manager, the Customer Service Coordinator is responsible for reviewing, interpreting, and entering customer orders and related functions, including maintaining associated documentation and records, while collaborating with other team members to provide outstanding customer service. A full-time, at-will, non-exempt hourly position. Candidate must live in Illinois with one-hour of Niles, Illinois.

Requirements

High school degree or equivalent
Customer service orientation, professionalism, and excellent interpersonal skills
Strong computer skills, knowledge of Microsoft Office software, and ability to quickly learn new processes, procedures, and business systems
Energetic, positive, and motivated; displaying initiative, accountability, desire to learn, and ability to multitask in a fast-paced, team-oriented environment
Excellent written and verbal communication skills
Strong organization, attention to detail, time management, basic math and problem-solving skills
Ability to understand food safety principles and other basic food science concepts
1-2 years of experience in an order entry, customer service, or inside sales role preferred
Continuously requires sitting and using computer keyboard with ability to focus on detailed information for extended periods of time.
Requires repetitive reviewing of data and other information and nearly mistake free work performance.
Consistently requires seeing, hearing, talking, and fine dexterity.

Responsibilities

Process incoming orders, change requests, or cancellations with attention to detail as proficient user of ERP order entry system
Field a high volume of customer calls and emails in a prompt, accurate, and professional manner
Review and verify order documents and data for completeness, accuracy, and compliance with company standards, guidelines, and procedures
Follow up with customers by phone or email about order changes or information such as price updates, shipping delays, or credit holds
Collaborate with Accounts Receivable team to to facilitate timely issuance of customer invoices and collection of open invoices
Coordinate with internal and external logistics and warehouse personnel to arrange release and shipment of orders
Assist with maintaining customer records by updating account information
Provide backup, as needed, to other team members in their absence or in periods of overflow
Willing to work overtime as workload dictates with management approval
Assist in special projects and/or additional duties as assigned