Customer Service Coordinator

Labelink•Mississauga, ON

8d•Onsite

About The Position

Labelink is a North American leader in printing solutions and an essential service provider to the packaging industry, offering products such as labels, flexible packaging (pouches), shrink sleeves, and RFID labels. We are also committed to sustainable packaging solutions that support the ecological goals of our clients.

Requirements

High School Diploma Completed
2-4 years in a customer service department preferably in a manufacturing /printing environment.
Pleasant telephone manner
Computer skills – Microsoft suite, ERP
Strong attention to detail
Ability to deliver excellent client satisfaction
Excellent interpersonal and influencing skills
Able to juggle multiple priorities
Responsible and exercises good judgement
Able to deal with difficult customers
Good team player
Strong verbal and written communication skills
Able to adapt to changes in customer and production requirements
Analytical, problem solving and decision making skills
Good vision and able to differentiate colours
Able to work independently or in a team with minimal supervision

Responsibilities

Answer incoming telephone calls and if necessary, transfer to requested personnel.
Receive questions and concerns from external and internal customers and provide responses and solutions to general and customer specific inquiries.
Respond to sales representative(s) regarding products, orders, and inquiries and provides updated information on customer related issues.
Maintain and update accounts receivable prices and any other relevant information that needs to be entered into the system.
Review customer purchase orders and cross references with the estimate to ensure pricing and components are correct.
Follows up with Planner/Buyer to ensure components are available on time to meet on-time delivery to the customer.
Attends daily scheduling meeting and communicate with departments regarding the status of jobs and any issues relating to jobs.
Perform order tracking to ensure on-time delivery to customers and to proactively resolve potential concerns before they emerge into problems that could delay shipments.
Initiate customers’ request for certificate of conformance (C of C) and notifies all applicable personnel by adding a note to the customer profile in Label Traxx.
Manages customers inquiries to full resolution and escalate to management when necessary.
Search for inventory/finished goods availability in the warehouse system
Liaise between different departments on various issues and provides updated information required to complete and ship orders on-time to the customers.
Prepare customer invoices from job tickets and e-mail/mails billing to the customers
Initiates pre-production meetings with all concerning departments when necessary.
Comply with standard operating procedures for customer complaints
Communicates with production staff on different customer related issues and updates
Perform any other operations-related work assignments as requested by the manager,
Other duties as assigned