Customer Service Coordinator (Service Team)

1-800 Hansons•Troy, MI

5d•Onsite

About The Position

The Customer Service Coordinator will serve as the bridge between customers and service technicians, ensuring that post-installation service requests are handled quickly and professionally. This role involves working with a tight-knit team, supporting customers, and offers opportunities for growth into leadership or operations roles. All necessary training will be provided.

Requirements

High school diploma or GED
1+ year of customer service, administrative, or coordination experience
Strong communication and organizational skills
Ability to multitask and stay composed in a fast-paced environment
Basic computer skills, including familiarity with MS Office
Ability to work independently and as part of a team

Nice To Haves

Experience in a service-related role supporting customers with previous product installations
Familiarity with the home improvement industry

Responsibilities

Serve as the main point of contact for incoming customer service requests, ensuring prompt and professional follow-up
Respond to service tickets so customers are kept informed and confident their needs are being addressed
Schedule and coordinate service technicians, prioritizing by area and urgency to maximize efficiency
Assist walk-in customers and handle their needs on the spot with a solutions-first mindset
Collaborate with internal teams to resolve issues quickly and ensure a positive post-installation experience
Build a thorough understanding of Hansons products to confidently answer customer questions

Benefits

Up to $20/hour based on experience
Weekly pay via direct deposit
Health benefits at 30 days of employment (medical, dental, vision, life, critical, accident, short-term & long-term disability)
401k with company match at 90 days of employment
Paid time off with unlimited rollover of unused hours
Holiday pay eligible at 30 days of employment
Career development tools and opportunities to grow within the company
Frequent one-on-ones with your manager to support your goals and career path
Referral bonuses from $500 to $1,500 per referral hired
Employee as well as Friends & Family discounts
Committees to join: Fun, Well-Being, and more
No sales, no quotas, no cold calling
Consistent Monday-Friday schedule
Stable, year-round work, not seasonal or contract
Smaller, collaborative team environment vs. large call centers
Real opportunities to grow into leadership, scheduling, or operations roles