Customer Service Coordinator (Service Team)
1-800 Hansons LLC•Troy, MI
•$18 - $20•Onsite
About The Position
We’re hiring a Customer Service Coordinator to support our Service Team. In this role, you’ll be the bridge between our customers and our service technicians, helping ensure that every post-installation service request gets handled quickly and professionally. You’ll work with a tight-knit team, support real customers with real needs, and have the chance to grow into leadership or operations over time. We’ll provide all the training you need to be successful.
Requirements
- High school diploma or GED
- 1+ year of customer service, administrative, or coordination experience
- Strong communication and organizational skills
- Ability to multitask and stay composed in a fast-paced environment
- Basic computer skills, including familiarity with MS Office
- Ability to work independently and as part of a team
Nice To Haves
- Experience in a service-related role supporting customers with previous product installations
- Familiarity with the home improvement industry
Responsibilities
- Serve as the main point of contact for incoming customer service requests, ensuring prompt and professional follow-up
- Respond to service tickets so customers are kept informed and confident their needs are being addressed
- Schedule and coordinate service technicians, prioritizing by area and urgency to maximize efficiency
- Assist walk-in customers and handle their needs on the spot with a solutions-first mindset
- Collaborate with internal teams to resolve issues quickly and ensure a positive post-installation experience
- Build a thorough understanding of Hansons products to confidently answer customer questions
Benefits
- Up to $20/hour based on experience
- Weekly pay via direct deposit
- Health benefits at 30 days of employment (medical, dental, vision, life, critical, accident, short-term & long-term disability)
- 401k with company match at 90 days of employment
- Paid time off with unlimited rollover of unused hours
- Holiday pay eligible at 30 days of employment
- Career development tools and opportunities to grow within the company
- Frequent one-on-ones with your manager to support your goals and career path
- Referral bonuses from $500 to $1,500 per referral hired
- Employee as well as Friends & Family discounts
- Committees to join: Fun, Well-Being, and more- because culture matters here
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
