Customer Service Coordinator - Generator Dept.

Wrench Group•Layton, UT

About The Position

Mountain Home Services is seeking a highly organized and customer-focused Customer Service Coordinator for our generator team. This role will oversee all outbound and inbound communications, efficiently schedule and route generator technicians, and serve as the primary point of contact for customers, especially those enrolled in maintenance plans.

Requirements

High School Diploma or GED preferred
1+ year customer service experience
Basic computer proficiency, particularly with Microsoft applications
Must be fluent in reading, writing and speaking English
Must be able to sit for long periods of time
Must be able to work evenings and weekends when needed

Nice To Haves

Experience with Service Titan is a plus

Responsibilities

Successfully handle high volume inbound customer service calls
Making/handling high volume of outbound calls
Respond to e-mail inquiries
Receive and record completed work orders from field technicians
Expedite unresolved customer grievances to designated departments for further investigation
Maintain accurate customer information and scheduled appointment details
Actively promote and sell new or additional services or products when applicable
Optimize daily technician routes for generator maintenance, diagnostics, and repair calls.
Ensure jobs are scheduled accurately, with clear descriptions and expectations for technicians.
Prioritize maintenance plan customers and emergency service calls.