Customer Service Coordinator

Herff Jones•Arcola, IL

7d•Onsite

About The Position

Indianapolis-based Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones’ products include class rings and jewelry, caps and gowns, diplomas and announcements as well as motivation and recognition programs. Focused on building long-term relationships through a nationwide network of over 1,400 employees and sales partners, the professionals at Herff Jones have been helping elevate the student experience throughout the lifelong journey of education for more than 100 years. For more information about Herff Jones, please visit www.herffjones.com.

Requirements

Proven success effectively communicating across all levels of an organization.
Demonstrated ability to orchestrate resources to a desired end.
Effective problem solver capable of maintaining composure and a positive attitude in demanding circumstances.
Proven ability to manage multiple projects at a time while paying strict attention to detail.
Experience in delivering solutions based on customer needs.
Demonstrated ability to communicate, influence credibly and effectively at all levels of an organization.
Excellent listening, problem-solving, written and verbal communication skills.
Experience with Account management software and Office Suite.

Nice To Haves

Bachelor’s degree or higher preferred; or equivalent work experience (3-5 years).

Responsibilities

Serves as the point of contact for all matters specific to our customers and Sales Reps.
Builds and maintains relationships with our customer’s decision-makers and external independent sales professionals.
Assists the customer service specialists and independent sales professionals to ensure successful graduations.
Acts as a liaison between our Customer Service Specialist, Sales Reps, Customers (e.g.: school administrative and bookstore managers) and internal production, distribution center, and shipping managers.
Assists Customer Service Specialists in managing contracts and relationships to maximize company profit yet maintain goodwill and long-term commitment with Customers.
Serves as product line expert and advisor to Independent Sales Professionals and their staff.
Operates as a point of contact on matters specific to the assigned Customers and Independent Sales Professionals.
Ensures the timely and accurate delivery of our products according to Customer needs.
Serves on cross-functional teams representing the needs of our Customers and independent sales professionals to assure that their needs are met.
Assists with tracking key account metrics.
Assists with requests or issues delegated from Customer Service Specialists and escalations as needed.