Customer Service Coordinator

Valley Craft Industries Inc•Lake City, MN

9d•Onsite

About The Position

Valley Craft Industries is looking for an enthusiastic Customer Service Representative to join our Sales/Customer Service Department. Our Customer Service Representatives are our front-line relationship with our valued customers. The individual needs to have a passion for putting the customer first and thrives in a fast-paced multi-tasking environment.

Requirements

High school diploma or equivalent experience
Excellent listening, verbal, written and interpersonal communication skills
Strong technical aptitude and customer service skills
Self-motivated, organized, detail-oriented, and strong work ethic
Excellent PC and internet skills, including experience using Microsoft Office, Outlook, and Excel
Work well individually or as a team, while multitasking and prioritizing in a fast-paced environment
A consultative solution-based customer service methodology
Adaptable and coachable, seeking feedback to incorporate into daily work style

Nice To Haves

2+ years of successful customer service experience is preferred
Experience with ERP/CRM systems; Epicor is a plus but not required
Sales support experience is a plus but not required

Responsibilities

Create a positive experience for all VCI customers and potential customers
Effective and timely communication via phone and email
Respond and address customer inquiries such as product specifications, pricing, and availability
Handle aspects of quotes, order entry, RMA’s, technical support, and other daily tasks
Perform organized data entry with attention to detail
Educate customers, review their needs analysis, and provide solutions
Problem solve and generate practical and sensible solutions with your customers and colleagues
Multitask and adapt in order to complete various changes requests accurately and in a timely manner
Work as an extension of the sales department with incoming and outgoing sales needs
Perform customer satisfaction surveys, quote follow up and customer engagement needs via phone/email
Develop and maintain a comprehensive understanding of VCI’s products and processes
Collaborate and work closely with sales and other departments to provide additional support
Be an active team player throughout VCI in order to achieve wider customer and company objectives
Maintain positive attitude and open line of communication with customers, co-workers and management
Provide feedback and continuous improvement opportunities to management and cross-functional teams
Input and track metrics within customer management database
Perform other related duties as assigned