Customer Service Coordinator - 3rd Shift

Penske • Swedesboro, NJ

2d • $25 - $33 • Onsite

About The Position

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. This position will be located at 508 Heron Drive in Swedesbor, NJ. The shift for this role is Sunday through Thursday from 10 pm to 6:30 am.

Requirements

• Customer service skills
• Ability to communicate with customers
• Ability to manage shop work plan
• Ability to coordinate outside repairs
• Ability to schedule preventative maintenance

Responsibilities

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and adherence to schedule for outside work.
• Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Other projects and tasks as assigned by supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed