Corporate

EssilorLuxottica Group•Boardman, OH

3d•Onsite

About The Position

The Customer Service Coordinator for Classic Optical Laboratories reports to the Customer Service Manager. This individual will be responsible for responding to customer, contract and health plan inquiries. In this role, the Customer Service Coordinator will have a thorough understanding of plan and contract member benefits. EssilorLuxottica is a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses, offering a global platform of high-quality vision care products and iconic brands. With a unique global network, they serve customers across major markets with a strong portfolio of brands. The Professional Solutions team works closely with customers to develop professional relationships based on trust and care. Join a global community of over 200,000 dedicated employees driving the transformation of the eyewear and eyecare industry.

Requirements

High School diploma or equivalent
2-3 years’ previous related experience and/or training
Strong communication skills
Microsoft Office proficiency

Responsibilities

Acting as lead person for designated health plans, contracts and customers
Answering phone calls regarding order status
Communicating claim denials to providers via mail, email or fax
Monitoring delayed orders and communicating updates to providers
Reviewing prior authorization requests
Responding to all inquiries beyond the scope of order status and denial reasons
Assisting Group Leads with onboarding new Customer Service Representatives
Serving as a product specialist regarding lens styles, materials, options and types; Acting as go-to for product-related questions in absence of a Group Lead
Unboxing products, including frame inspections and recording received products into system