Customer Service Coordinator

Palm Harbor Homes•Paint Township, PA

6d•Onsite

About The Position

The objective of the Service Coordinator is to organize, track, and process information. This role requires good written and verbal communication skills, basic ability to read and understand specifications and blueprints for manufactured housing construction, and working knowledge of manufactured home construction. A sense of urgency in meeting customer needs regarding warranty service is essential. The ideal candidate must possess a can-do attitude, be highly team-oriented and self-motivated, have superior communication skills, and impeccable ethical standards.

Requirements

Organize information, track information, and process information.
Possess good written and verbal communication skills.
Basic skills to read and understand specifications and blueprints for manufactured housing construction.
Work knowledge of manufactured home construction.
A sense of urgency with meeting the needs of our customers regarding warranty service.
Must have a can-do attitude.
Be highly team-oriented and self-motivated.
Possess superior communication skills.
Impeccable ethical standards.
Must be at least 18 years of age.
Must be legally authorized to work in the United States.
Must be able to read, write and speak English.
High School Diploma or GED.
Must successfully pass pre-employment requirements.
Demonstrable experience effectively communicating with others, both verbal and written.
Working knowledge of Microsoft Office applications.
Exceptional customer service skills.
Effective planning, organization and time-management skills.
Ability to make effective decisions concerning the need for home repairs, with a focus on customer and company interests.
Ability to effectively read and interpret construction prints.
Ability to adapt to, and manage competing demands, frequent change and unexpected events.
Ability to identify and resolve problems effectively and efficiently.
Must wear personal protective equipment as required in the manufacturing facility.

Nice To Haves

At least one year of demonstrable experience in a Customer Service role is preferred
Bilingual is a plus

Responsibilities

Process service request received from Retailers.
Field phone calls from Retailers and customers, including follow up calls.
Schedule service requests.
Email or FAX closed requests to Retailers.
Process Service Techs and Contractors paperwork.
Time Sheets and Travel Expenses
Service Request closure and/or rewrite.
Communicate status with Retailers
Create and process cash settlement agreements.
Filing
Process registration cards received from Retailers and customers.
Report to Service Manager any major issues, quality or process problems, or concerns, and any recommendations for solution.
Abide by all company safety policies and rules of conduct.
Maintain a high level of communication between production foreman and QC Inspectors, and the Service Department, and the retailers and customers.
Initiate and process vendor claims.
Process dealer payments from authorizations.
Perform initial investigations for incoming invoices.