Customer Service Coordinator

Innovive Health•Medford, MA

18h•Onsite

About The Position

The Customer Service Coordinator is responsible for handling all incoming telephone calls appropriately, performing assorted scheduling duties, and providing administrative support to the On-Call clinician and Clinical teams.

Requirements

Associate degree in business or equivalent in work experience
1+ year experience in a customer service environment
Advanced proficiency in Windows environment, with emphasis Outlook, Teams, Excel, and Word
Strong telephone and interpersonal communication skills

Nice To Haves

Minimum of 1 year experience in a business setting, healthcare preferred
Bilingual/conversational in Spanish

Responsibilities

Answers all incoming calls in a pleasant and professional manner and handles calls accordingly ensuring customer satisfaction through effective communication and accurate call triaging.
Maintains patient, employee, and agency confidentiality in all aspects of the job.
Protects confidential documents in a manner that prevents unauthorized access.
Shares information appropriately and timely in accordance with agency policy.
Reports all client concerns to the Clinical Supervisor immediately.
Maintains schedule for services requested and provided to agency patients.
Updates assignments for direct care employees to assure safe and effective coverage of patient needs.
Reports any scheduling changes and/or patient concerns to on-call staff and clinical teams.
Assures direct care employees receive complete and accurate directions and information about patient needs as directed by licensed professional staff, care plan, and service request.
Interacts with patients, staff, and the public in a fast-paced, dynamic environment.
Participates in appropriate continuing education, committee and meetings as may be requested and/or required by their immediate supervisor.
Follows, performs, and stays up to date on all Customer Service protocols via teams, weekly emails, etc.
Performs other duties as assigned.