Customer Service Coordinator

Crown Uniform and Linen Service•Brockton, MA

3d•$22 - $23•Onsite

About The Position

CROWN IS HIRING A CUSTOMER SERVICE COORDINATOR FOR ITS RAPIDLY GROWING SERVICE DEPARTMENT IN BROCKTON, MA! Are you someone who loves keeping things organized and running smoothly? As a Customer Service Coordinator at Crown, you'll be the go-to person who keeps our Brockton service team on track. You'll work closely with our route drivers, managers, and customers to make sure everything from daily check-ins to service requests runs without a hitch. Crown Linen Service, Inc. has been a family-owned business since 1914. We're proud to be a trusted provider of uniform and linen services throughout New England. At Crown, we believe in building long-lasting relationships through personal service, teamwork, and care.

Requirements

Excellent customer service and professional communication (written and verbal) skills
Ability to work with deadlines, multitask and prioritize
Excellent Microsoft Office and computer skills
Strong interpersonal and team working skills
Being highly organized and able to gather and analyze information skillfully
High school diploma required
At least 3+ years of customer service experience
At least 2+ years of administrative experience

Nice To Haves

Some college preferred or an equivalent combination of education and experience

Responsibilities

Support your team with helpful insights and updates to keep things running smoothly
Be the daily point of contact for questions, check-ins, and customer updates
Help monitor and improve service using our Customer Relationship Management system
Manage incoming service calls, requests, and phone logs with care
Assist with customer concerns, special requests, or escalations
Review and approve invoices or service stops based on payment status
Help train new hires and keep their paperwork in order
Join daily route check-ins and help audit routes as needed