Customer Service Coordinator
Höganäs AB
•Hybrid
About The Position
Höganäs in North America is seeking a Customer Service Coordinator to work initially at our Johnstown, PA plant with future intent to work from home. This position is responsible to process customer inquiries, orders, complaints, and general questions and concerns. Coordinates with customers on lead times and product availability.
Requirements
- High School Diploma or General Education Degree
- Minimum of three years work experience in sales or a related field
- Computer proficiency in Microsoft Office
Nice To Haves
- Manufacturing and shipping knowledge is preferred.
Responsibilities
- Answers customer inquiries and general questions.
- Works with Account Managers to handle customer issues and customer complaints.
- Assists manufacturing with production planning through communication with our customers regarding future material needs, product availability, and forecasts.
- Monitors late shipments for the Vice President, Supply Chain.
- Coordinates early shipment authorizations to ensure customer orders meet delivery schedules.
- Communicates with Shipping, Receiving, and Quality Control to coordinate information needed for orders.
- Records and processes customer shipping documentation.
- Maintains a safe working environment for themselves and others.
- Actively exhibits leadership capabilities in all aspects of their work.
- Displays conscious awareness of what is required to ensure a sustainable Höganäs.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
