Customer Service Coordinator

AMAROK•Las Vegas, NV

14h•Remote

About The Position

The Customer Service Coordinator (CSC) at AMAROK owns customer cases end-to-end diagnosing issues, identifying patterns, and driving clear, timely resolutions and enjoys problem-solving - not just responding to tickets. This role also handles inbound and outbound calls while managing cases, requires strong multitasking, organization, and the ability to deliver great service across multiple channels. Our CSCs do not just answer questions; they investigate problems, troubleshoot system behaviors, spot trends across accounts, and play a direct role in customer retention. This is a fully remote position. Employees must maintain a reliable high-speed internet connection and a dedicated, professional workspace that supports productive work and participation in video meetings, phone calls, and other business communications during scheduled working hours. Occasional travel to our headquarters office in Columbia, SC may be expected. Not to exceed more than once a quarter.

Requirements

2+ years in a customer-facing role with problem-solving or technical exposure
Strong troubleshooting mindset—you enjoy identifying root causes, not just symptoms
Ability to learn systems quickly and navigate multiple tools at once
Clear, confident communication (especially when explaining complex issues simply)
High ownership mentality

Nice To Haves

Experience in technical support, service coordination, or operations
Ability to recognize patterns and proactively solve recurring issues
Comfortable working in a fast-paced environment with shifting priorities

Responsibilities

Own and resolve customer issues from initial contact through full resolution – via phone interactions and email case management.
Diagnose system, connectivity, and equipment-related challenges
Triage service needs and coordinate with field technicians
Identify recurring issues and flag trends that impact customer experience
Communicate clearly with customers and internal teams to drive outcomes
Balance multiple priorities in a fast-paced, high-accountability environment