Customer Service Coordinator
Penske•Salt Lake City, UT
•$52,000 - $54,080•Onsite
About The Position
A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Penske offers several training and development opportunities, so you can grow your career!
Requirements
- Customer service skills
- Ability to schedule preventative maintenance
- Ability to coordinate outside repairs
- Ability to plan and manage shop work plan
Responsibilities
- Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
- Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
- Assure that all Penske Rental units are maintained and prepared for customers
- Ensure parts are available for scheduled work
- Hold vendors accountable for quality and adherence to schedule for outside work
- Provide customer service, assuring customers are satisfied and will return for additional business.
- Maintain shop productivity by optimizing the work plan
- Coordinate with district billing clerks as necessary
- Other projects and tasks as assigned by supervisor
Benefits
- Competitive wage
- Shift differential for 2nd shift ($2.50/hour starting after 11am)
- Weekend work
- Training and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
