Customer Service Coordinator-Omaha

D.R. Horton•Omaha, NE

13h

About The Position

D.R. Horton is seeking a Customer Service Coordinator to facilitate completion of homeowner warranty requests while maintaining customer satisfaction. The coordinator proactively resolves customer issues after home closings by evaluating repair requests, scheduling inspections and subcontractors, and following up to ensure concerns are addressed. The role also requires professional communication with homeowners and subcontractors and compliance with company quality standards.

Requirements

High school diploma or GED.
6 months to 1 year of related experience.
Ability to use DRH Warranty applications on a smartphone, tablet, or laptop.
Proficiency with MS Office and email.
Ability to lift and/or move up to 15 pounds.

Nice To Haves

Previous customer service experience.
Effective and positive communication skills.
Ability to work effectively in high-pressure situations.
Ability to use a systematic approach in carrying out assignments.

Responsibilities

Receive homeowner requests and confirm receipt.
Make initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointments.
Evaluate homeowner repair issues to determine whether they are warrantable.
Communicate effectively with homeowners when a repair issue is deemed not warrantable.
Process written or electronic work orders and verbal repair instructions from a supervisor.
Schedule and manage subcontractors performing designated warranty repairs.
Certify that warranty work is completed within contractor obligations.
Follow up with homeowners to ensure concerns are addressed in a timely and professional manner.
Conduct business professionally and ethically to serve customers and support company goodwill and profit.
Develop and maintain good rapport with subcontractors and homeowners.
Execute policies to ensure compliance with quality standards.
Work overtime as needed.