Customer Service Coordinator

Balco, Inc.•Wichita, KS

3d•Onsite

About The Position

The Customer Service Coordinator will be responsible for communicating effectively with customers, contractors, and architects, responding promptly to inquiries, and resolving complaints. This role involves coordinating orders, quotes, samples, and detail requests, including order entry into the JD Edwards (JDE) database and preparation for scheduling. The coordinator will also offer solutions for product or process issues, maintain job history details in the ERP system and sales folders, provide special pricing, and perform other duties as needed.

Requirements

Ability to communicate professionally and effectively both orally and in writing
A passion for helping others and a positive, solution-oriented attitude
Ability to develop and maintain strong relationships with clients and team members
Ability to maintain composure during difficult conversations
Ability to multi-task and prioritize tasks in accordance with business needs
Technical aptitude and ability to effectively utilize Microsoft suite programs and an ERP system and run reports
2 or more years of experience in a customer service role utilizing an online ordering platform and providing technical support
Experience troubleshooting technical problems and providing solutions
Experience utilizing MS Suite, Crystal Reports, and ERP software
High school diploma or equivalent is required

Nice To Haves

Experience working with or in architectural, construction, or engineering firms or similar is preferred
Post-secondary technical education preferred

Responsibilities

Communicate effectively with customers, contractors and architects through various channels
Respond promptly to customer inquiries, acknowledge and resolve customer complaints, communicate and coordinate with colleagues as needed
Coordination of Orders, Quotes, Samples, and Detail Requests
Order entry into JD Edwards (JDE) database
Order completion/preparation of orders for Scheduling
Entry or approval of physical samples / literature
Entry or approval of detail requests to Drafting
Quoting for reps or customers
Offer solutions for problems with product or processes and initiate preventative and corrective actions
Maintain accurate detail of job history in the ERP system and Sales folders
Provide special pricing for reps as needed
Perform other duties as needed