Customer Service Coordinator

Penske Careers • Aurora, CO

22d

About The Position

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Click below to see what makes Penske great! Click Here! Schedule: Monday - Friday; 6:00AM - 2:30PM

Responsibilities

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers
• Ensure parts are available for scheduled work
• Hold vendors accountable for quality and adherence to schedule for outside work
• Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan
• Coordinate with district billing clerks as necessary
• Other projects and tasks as assigned by supervisor

Benefits

• We take pride in offering a competitive wage and great benefits.
• This position, at this location, offers a shift differential of $3/hour for second shift (starting after 11am)
• Penske offers several training and development opportunities, so you can grow your career!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees