Customer Service Coordinator
About The Position
D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information. D.R. Horton, Inc. is currently looking for a Customer Service Coordinator. The right candidate's primary goal is to facilitate completion of all customer warranty requests while maintaining a high level of customer satisfaction. This is achieved by scheduling subcontractors to make repairs. The Customer Service Coordinator is responsible for proactively resolving customer issues after the closing of the home.
Requirements
- High School Diploma or GED
- 6 months to 1 year related experience
- Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
- Proficiency with MS Office and email
- Ability to lift and/or move up to 15 pounds
Nice To Haves
- Previous customer service experience
- Excel in effective and positive communications
- Work effectively in high pressure situations
- Ability to provide a systematic approach in carrying out assignments
Responsibilities
- Receive and confirm receipt of homeowner requests
- Makes initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointments
- Evaluate homeowner repair issues to determine if they are warrantable items
- Communicates effectively to homeowner if repair issue is deemed not warrantable
- Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
- Schedule and manage subcontractors to make designated warranty repairs
- Certifies warranty work is completed within contractor obligations
- Follow up with homeowners to ensure concerns are addressed in a timely and professional manner
- Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
- Ability to work overtime
- Develops and maintains good rapport with subcontractors and homeowners
- Execute policies to ensure compliance with quality standards
Benefits
- Medical, Dental and Vision
- 401(K)
- Employee Stock Purchase Plan
- Flex Spending Accounts
- Life & Disability Insurance
- Vacation, Sick, Personal Time and Company Holidays
- Multiple Voluntary and Company provided Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
