Customer Coordinator - Customer Service

Labconco Corporation•Kansas City, MO

About The Position

Labconco is seeking a detail-oriented and customer-focused Customer Coordinator to support our domestic customers, dealers, and sales representatives. In this role, you will serve as a key point of contact for order entry, quotations, freight coordination, credits, returns, and general customer support. The Customer Coordinator plays a vital role in delivering an exceptional customer experience while supporting repeat business and driving sales growth. This position requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced office environment. Why Labconco Labconco is a 100-year-old, employee-focused manufacturing company known for quality, innovation, and long-term customer relationships. Joining Labconco means becoming part of a stable organization where your contributions directly impact customer satisfaction and business success.

Requirements

Strong verbal and written communication skills
Ability to present information clearly in one-on-one and small group settings
Demonstrated commitment to delivering excellent customer service
Working knowledge of Microsoft Office, including Excel and Word
Strong attention to detail and data accuracy
Ability to calculate discounts, percentages, commissions, and basic measurements
Ability to apply basic algebra and geometry concepts
Ability to apply common-sense reasoning to solve routine problems
Strong organizational and time-management skills
Ability to multitask and manage changing priorities
Professionalism, ownership, and teamwork mindset
High School diploma or general education degree (GED); and 2 years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Answer incoming calls from customers and dealers requesting information on orders, products, returns and other questions they have.
Review/release Electronic Commerce Management (ECM) orders
Enter other orders into system (phone, fax, email, etc)
Code all domestic orders with market segments
Be a first responder in our Live Chat service
Prepare basic quotations and freight quotations
Support Labconco Sales Representatives
Handle Return Material Authorizations (RMA), write credits as necessary
Scan order, PO ,return and other documents into our document retention software system
Log emails, calls, live chats, quotes in Salesforce to ensure the success of our CRM system
Perform other job duties as assigned by Management.