Customer Service Coordinator

GCSAA•Lawrence, KS

3d•$18 - $19•Hybrid

About The Position

GCSAA is seeking a detailed oriented customer service professional to process GCSAA Conference and Trade Show registrations for attendees and exhibitors prior to the event and travel as a member of the on-site registration team. Will generate and analyze reports using Excel and conduct integrity reviews for data accuracy. Position will lead the data entry & processing for all rounds of golf donated for the Rounds 4 Research auction. Will coordinate the fulfillment aspects, report generation, validation and documentation for GCSAA chapters, etc. Successful candidate will also support the team with various projects and provide customer service to members and other stakeholders via call center phone coverage. If you’re passionate about customer service while working closely with members and internal teams in a mission-driven environment, we’d love to hear from you. The Golf Course Superintendents Association of America (GCSAA), is a non-profit, membership-driven association with 20,000+ members in 78 countries and 90 employees whose mission is serving its members, advancing their profession and improving communities through the enjoyment, growth and vitality of the game of golf. Our mantra is simple: Everyone paddles. We seek to hire passionate team members who wish to make an impact on the future of the game and the golf course management profession. And the best part, we get to call this work. In addition to GCSAA’s attractive compensation/benefits package, we also provide generous paid leave, a hybrid work schedule and allow for community involvement opportunities. Applications will continue to be received until the position is filled. Individuals from historically underrepresented groups are highly encouraged to respond. Apply online at: https://www.gcsaa.org/who-we-are/careers-at-GCSAA . If you need further assistance applying, please email [email protected] . GCSAA promotes a welcoming and inclusive environment and is proud to be an EOE.

Requirements

Excellent phone customer service skills and demeanor
Top-notch professional (in person) interpersonal skills with the ability to build rapport with membership and others
Highly organized with strong attention to detail
Ability to manage multiple projects concurrently in a fast-paced, team environment
High school diploma or GED
Minimum one (1) year of experience in a professional office environment
Minimum one (1) year customer service experience (in-person or phone)
Basic knowledge of Microsoft Office programs (Word & Excel)
Ability to travel to the conference (overnight stays), work more than 8 hours/day and stand for long periods at a time
Position must live within a commutable distance from our headquarters in Lawrence, KS

Nice To Haves

Associate degree in business or related preferred
Intermediate to advanced Excel skills preferred

Responsibilities

Process GCSAA Conference and Trade Show registrations for attendees and exhibitors prior to the event
Travel as a member of the on-site registration team
Generate and analyze reports using Excel
Conduct integrity reviews for data accuracy
Lead the data entry & processing for all rounds of golf donated for the Rounds 4 Research auction
Coordinate the fulfillment aspects, report generation, validation and documentation for GCSAA chapters
Support the team with various projects
Provide customer service to members and other stakeholders via call center phone coverage