Customer Service Coordinator - Mankato, MN

Federated Mutual Insurance Company•Mankato, MN

1d•Onsite

About The Position

We are looking to add new teammates to join our growing Customer Service Coordinator team! As a Customer Service Coordinator you will work with a select group of sales representatives supporting and servicing Federated customers and prospects. By phone, you will answer questions, fulfill service requests, and identify, collect and research information to ensure a quality product is provided. We are looking for someone with exceptional customer service skills, polished and energetic phone skills, problem solving and prioritizing skills combined with a genuine desire to create an exceptional customer service experience for our clients. No prior insurance experience is necessary - we provide excellent training.

Requirements

Two-year degree or equivalent experience.
Prefer a minimum of three years' customer service experience; prefer one year in a call center or inside sales environment.
Strong computer skills with proficiency in Office programs and an ability to work in multiple applications.
Ability to successfully complete the training program, including learning about Property & Casualty and Life/Disability insurance concepts and coverages.
Self-motivated with a high degree of personal responsibility.
Juggles multiple competing priorities and tasks.
Demonstrated problem-solving skills with attention to detail.
Legally authorized to work in the United States for any employer.
Will not sponsor candidates for employment visa status, such as an H1-B visa.
Does not interview or hire students or recent graduates with J-1 or F-1 visas or similar temporary work authorization.

Nice To Haves

Exceptional customer service skills.
Polished and energetic phone skills.
Problem solving and prioritizing skills.
Genuine desire to create an exceptional customer service experience for our clients.

Responsibilities

Answer customer and prospect questions via phone.
Fulfill service requests.
Identify, collect, and research information to ensure a quality product is provided.