Customer Service Coordinator | Entry Level

Oklahoma Chiller•Tulsa, OK

4d•Onsite

About The Position

Oklahoma Chiller is seeking a Customer Service Coordinator who is highly organized, detail-oriented, and ready to take ownership of key operational processes that keep their business running. This role is essential and plays a critical role in coordinating purchase orders, supporting internal teams, managing vendor communication, and ensuring accuracy across multiple systems. This is ideal for someone who wants ownership and responsibility, enjoys staying organized and keeping processes on track, thrives in a fast-paced, team-driven environment, is solutions-oriented and not easily discouraged by change, and is looking for long-term growth and increased responsibility.

Requirements

Strong attention to detail and high level of accuracy in data entry
Ability to manage multiple tasks and prioritize effectively
Strong communication and relationship-building skills
A proactive, problem-solving mindset
Comfortable adapting to process improvements and feedback
Professional, positive, team-oriented attitude
Desire to grow within a company and take on increasing responsibility

Responsibilities

Manage incoming calls and direct inquiries to the appropriate team members
Log and document customer interactions accurately within the system
Respond to emails related to purchase orders, inventory, and general inquiries
Support the Customer Service Lead with daily operations
Create and issue purchase orders (POs)
Manage vendor communication including updating lead times and following up on order status
Coordinate with technicians to collect receipts and required documentation
Maintain and update PO reporting, ensuring accuracy and timeliness
Provide weekly “Awaiting Parts” reports to the team
Manage material planning and order necessary parts
Collaborate with the Inventory Coordinator on parts received and shipping logistics
Oversee inventory-related tasks including creating new items and tracking technician inventory
Ensure proper handling and tracking of refrigerant inventory
Support Accounts Payable with invoice and PO reconciliation
Assist Accounts Receivable with reporting for work ready to be billed
Work cross-functionally to strengthen vendor and customer relationships
Assist in onboarding and training new team members