Customer Service Coordinator

Mondi AG•Edmonton, AB

1d•Onsite

About The Position

Mondi is a global leader in packaging and paper, contributing to a better world through innovative solutions that are sustainable by design. Our global team of 24,000 people works across 100 production sites in more than 30 countries. We strive to create a culture that inspires our people to reach their full potential. Going the extra mile – for colleagues and customers – our people drive our passion for performance and are the key ingredient of Mondi’s success. Be part of our future.

Requirements

Post-secondary diploma or degree in business, logistics, supply chain, or quantitative discipline (e.g., data analytics or mathematics), with a focus on process improvement and operational efficiency
Minimum of 2 years’ experience in international logistics and overseas customer service
Advanced proficiency in ERP systems, Microsoft Excel, and the Microsoft Office Suite
Ability to handle sensitive information with a high level of confidentiality and professionalism

Nice To Haves

Experience in manufacturing, freight forwarding, or transportation is an asset
Multilingual skills are an asset.

Responsibilities

Manage customer service activities in accordance with company policies and procedures.
Handle different customer requirements, transfer them towards Mondi world and define solutions.
Lead daily sales order management routines and procedures mainly for overseas sales, including documentation handling, co-ordination of overseas shipments and cooperation with third party partners (banks, forwarders).
Be a strong partner for sales, production planning, technical sales, logistics and finance teams across all relevant business processes.
Participate in projects/initiatives to constantly improve customer service factors.