Customer Service Coordinator II

Williams-Sonoma Customer Care Centers•Las Vegas, NV

2d•Onsite

About The Position

The B2B Logistics Coordinator plays a key role in managing business client interactions, ensuring smooth logistics operations, and resolving service-related issues. This position requires strong organizational skills, adaptability, and problem-solving abilities. You will work in a fast-paced, dynamic environment where multitasking and attention to detail are essential.

Requirements

Strong customer service and communication skills.
Ability to manage multiple priorities in a dynamic work setting.
A problem-solver who thrives in fast-moving environments.
Working knowledge of WSI B2B Logistics or Concierge process, or Project Coordinator experience working on remote teams is a must.
Experience of having to learn new systems and navigate them to find your answer. Not to mention, be accurate with their findings or question something that sparks doubt.
Experience in completing tasks as a group vs individual should be balanced.
Knowing how to focus and prioritize tasks with potential distractions.

Nice To Haves

Experience in logistics, supply chain, or operations is preferred but not required.
Proficiency in Excel and data management tools is a plus.
Supply Chain Background would be helpful as these Coordinators need to be comfortable with the flow of logistics and operations, with relation to facility location.

Responsibilities

Serve as the main point of contact for B2B clients, addressing service-related inquiries and providing logistics support.
Ensure timely and accurate tracking of shipments, collaborating with internal teams to resolve logistics challenges.
Create and maintain playbooks, workflows, and best practices to optimize logistics operations.
Quickly identify and resolve service and supply chain issues, ensuring client satisfaction.
Work closely with logistics, operations, and customer service teams to enhance workflow efficiency.
Maintain detailed records of customer interactions, shipment progress, and issue resolutions.