Customer Service Coordinator II

Ryder Supply Chain Solutions•Alpharetta, GA

2d•Hybrid

About The Position

As part of the Ryder team, the coordinator will handle a variety of tasks including handling incoming call volumes, researching Ryder invoices and explaining charges. The Ryder Assist Now team provides an efficient way to retrieve answers to customers’ questions or resolve any issues. Your agents, not the customer, will find the correct information and connect with the right people to get precise answers. Our mission is to provide an exceptional customer experience with every interaction. Our purpose is to build customer loyalty through effortless service experience.

Requirements

H.S. diploma/GED
One (1) year or more experience
Truck industry experience
One (1) year or more experience working with customers
Strong verbal and written communication skills.
Detailed oriented with excellent follow-up practices.
Ability to drive multiple projects to successful completion.
Ability to work independently and as a member of a team.
Able to work with minimal supervision.
Operate effectively as part of a team in a call center environment.
Adhere to departmental goals and metrics.
Strong verbal communication and listening skills.
Demonstrates a high level of accuracy, even under pressure.
Handle stressful situations and high call volumes
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
Flexibility to operate and self-driven to excel in a fast-paced environment.
Capable of multi-tasking, highly organized, with excellent time management skills.
Detail oriented with excellent follow-up practices.
Good command of the English language; advanced level.
MS Office & Windows; intermediate level.