Coordinator-Customer Service II

Baptist•Columbus, MS

About The Position

This role involves verifying insurance, communicating with carriers and regulatory agencies for reimbursement, and performing daily/monthly close-out procedures for internal controls and cash balancing. The position requires maintaining knowledge of insurance co-pays, deductibles, and workman's compensation protocols for accurate billing. A key aspect is promoting customer satisfaction through professional communication and possessing comprehensive knowledge of corporate policies related to clinic operations. Responsibilities include answering telephones, taking messages, performing accurate charge entry, and complying with ethical business practices. The role also involves calling patients for payments or financial arrangements, scheduling appointments, gathering demographic and insurance information, and entering it into the practice management system. Maintaining an organized work environment for smooth workflow and confidentiality is essential. The coordinator will manage resources for accurate data input, fee collection, and patient financial counseling, while also completing assigned goals.

Requirements

One (1) year of experience in a physician practice or clinic.
Current knowledge of medical terminology.
Knowledge in insurance verification and charge entry as provided through experience in a physician practice.
Excellent customer relations skills.
Basic knowledge of Windows applications.
Current knowledge of medical terminology.

Nice To Haves

Associates Degree

Responsibilities

Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
Performs daily and monthly close out procedures for internal controls and cash balancing.
Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow.
Perform accurate charge entry.
Complies with all organizational policies regarding ethical business practices.
As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams.
Schedules appointments, gathers demographic and insurance information and enters into the practice management system.
Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality.
Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
Completes assigned goals.