Coordinator I/Customer Service

FiOptix • East Norriton Township, PA

6d • $18 - $20 • Remote

About The Position

This position is responsible to fulfill and dispatch service requests in an accurate, timely, and professional manner.

Requirements

• High school diploma, general education degree (G.E.D.), or related trade school education
• Three to six months experience working in an inbound/outbound call center environment
• Computer and Microsoft Office proficiency
• Expert data base entry and word processing skills
• Ability to utilize an internal order processing system
• Ability to utilize a workforce management system
• Strong verbal and written communication skills
• Highly organized and detail orientated
• Ability to multi-task and work in a fast-paced environment under tight deadlines
• Strong customer service orientation
• Ability to work independently and as a member of various teams
• Must have a valid driver’s license and a driving record that meets Company requirements
• Ability to sit at a desk for 8-10 hours per day
• Ability to work on a computer for 8-10 hours per day

Nice To Haves

• Must be able to pass pre-employment screening that includes background and drug testing
• Ability to operate on a seven day per week schedule; weekend shifts may be required, and shifts may vary from week to week
• Ability to work long and unpredictable hours

Responsibilities

• Input, review, and evaluate trouble and maintenance tickets
• Review all accounts to verify each has been closed out correctly
• Assist customers over multiple lines of business via the appropriate internal systems and process
• Provide real time customer contact when inquiries are received
• Field incoming inquiries from the local office and respond in a timely manner
• Update the appropriate field supervisors and/or managers of any high priority service-related issues or escalations that require immediate attention
• Drive resolution of difficult customer situations; escalate appropriately
• Maintain system data integrity through an accurate work log for all issued tickets
• Ensure appointment times are met and real-time updates are provided
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED