Customer Service Coordinator I

Panasonic • Hoffman Estates, IL

18h • Hybrid

About The Position

The Customer Service Coordinator I will process customer inquiries, quotes & orders, track shipments, create vendor PO’s and complete billing. Support with special projects as needed. At Panasonic Connect, we connect the power of people and technology to change work, advance society and help connect to tomorrow. Empathy, results, relentlessness and teamwork are the foundations of the Panasonic Connect Culture. Our mission is to elevate the employee experience by empowering individuals to use their voice and have a positive impact on our business.

Requirements

• BS/BA Degree in a business/financial area or equivalent experience preferred.
• 3+ years of experience in customer service, order management, or supply chain coordination.
• Strong communication skills, excellent interpersonal skills and customer service skills required.
• Excellent oral and written communications skills.
• Must be team oriented and team contributor.
• Must be proactive and collaborative.
• Take a professional interest in helping the team achieve operational excellence; be communicative and responsive and work together to improve service.
• Participate in all facets of training and development.
• Insures protection of company assets in all areas through front line knowledge and experience.
• All candidates must have valid authorization to work in the U.S.

Nice To Haves

• Bi-Lingual (English/Spanish) beneficial.

Responsibilities

• Process orders per customer or sales team requests, in a timely and accurate manner. This is to include welding customer purchases from MWA/INS or other groups as assigned. Includes issuing vendor PO’s, following up, maintaining delivery dates. Comply with all procedures, including Sarbanes-Oxley.
• Process parts quotes and orders, along with some parts research or information requested by customers. Follow up with customers on updating PO’s or determining shipment schedules.
• Respond to factory inquires, manage shipment schedules by updating PO’s with factory information. Respond to customer inquiries and assist with any coordination of shipments, including required documentation, vendor invoice processing and management of the MNET monitor for Panasonic vendor shipments.
• Interface with all related departments, such as sales, credit, purchasing and various other departments as required to solve problems and ensure the smooth flow of work through the department while maintaining customer satisfaction.
• Support the overall Operations team with overflow activities, including service billings, back up for vacations, holidays, other duties as assigned.

Benefits

• Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
• Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• 401(k) plan with company matching contributions and immediate vesting.
• Vacation, holidays, personal days, sick leave, volunteer, and parental & caregiver leave.
• Tuition reimbursement for job-related courses after six months of service.
• Lifestyle Spending Account, EAP, virtual health management, chronic condition, neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees